Common problems in hard water softening systems and how to fix them

B. Broken time clock

B. Replace the clock

1. A. Bypass valve opens
2. B. There is no salt in the jar
3. C. Ejector or salt suction net is clogged
4. D. Lack of water in the salt tank
5. E. Water has high hardness
6. F. The distribution tube inside the softener tank is  leaking.
7. G. The valve inside the control unit is leaking.

B.  Add salt to the jar and maintain the salt level above the water level.

C.  Clean the ejector and salt suction net

D.   Check the salt tank filling time and clean the salt suction system

E.   Rinse the soft water tank again

F.   Make sure the delivery hose is not cracked. Check the gasket and distribution pipe.

G.  Replace gaskets, rings or pistons.

B. There is too much water in the salt tank

B.  See issue #7

1. A. Iron deposits build up in water supply pipes
2. B. Iron residue in the softener tank
3. C. Something is blocking the pipe.

1. A. Clean the water supply pipes
2. B. Clean the control equipment and wash the resin with chemicals. Increase regeneration frequency/backwash time.
3. C. Remove the piston and clean the control unit.

1. A. There is air in the system
2. B. Large resin blocking mesh.

1. A. Release air from the pipeline,
2. B. Replace the resin blocking mesh with a smaller size.

B.  Ejector clogged

C.  The time clock is not running correctly

D.  There is an obstruction in the salt suction valve

E.  There is an obstruction in the salt suction pipe

F. Power loss during the period of returning water to the salt tank

B.  Clean the ejector and salt suction net

C.  Replace the time clock

D.  Clean or replace the salt suction valve

E.  Clean the salt suction pipe

F. Check the power source.

B.  Ejector clogged

C.  The ejector screen is clogged

D.  Inlet pressure too low (Slenoid valve not closing).

E.  The internal control system is leaking.

F.  Adapter not working

B.  Clean the ejector

C.  Clean the screen

D. Increase pressure to 20psi

E. Replace gaskets, rings and pistons

F.  Check the motor and switches.

B.  There is a foreign object in the controller.

C.  Leakage inside the controller

B.  Remove the valve head for inspection. Take out the foreign object and check the controller in different positions of the regeneration cycle.

C.  Replace gaskets, rings and pistons.

(Only displayed when the Valve is in “In Service” working mode)